Difficult Workplace Conversations
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Structured approach to workplace conflicts, performance discussions, and challenging feedback using preparation-delivery-followup framework. Use when preparing for tough conversations, addressing conflicts, giving critical feedback, or navigating sensitive workplace discussions.
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Difficult Conversations Skill A structured framework for approaching challenging workplace conversations including conflicts, performance issues, sensitive feedback, and emotionally charged discussions. When to Use This Skill Preparing for a challenging conversation with a colleague Addressing performance issues with a team member Delivering difficult feedback to a peer or manager Navigating conflict between team members Discussing sensitive topics (salary, promotion, termination) Handling emotional or defensive reactions Following up after difficult discussions Core Framework: Preparation Delivery Followup Difficult conversations succeed or fail based on three phases: Phase 1: Preparation (…
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